Features - Magento extension plugin
The options for retailers using ParcelSpace are explained on the retailer solutions page. Some, but not all, of that functionality is available in the Magento extension plugin.
Some of the screenshots and functionality available through the Magento extension plugin are highlighted below, followed by a list of features and benefits for the extension.
A customer returning to their order page can click to see website tracking, which means that they have an incentive to return to your website, when they might make another purchase.
Unlimited website tracking is free.
'White label' website tracking
Website tracking is also available ‘white labelled’, as part of a plan, which gives your website a more unified presentation.
Set the delivery alerting you want to give your customers; alternative alert settings allow you to offer a flexible service across different carriers.
Email tracking alerts
Meet customer delivery expectations by sending brand enhancing email tracking alerts.
'White label' email tracking alerts
For a more unified presentation, you can choose to white label tracking alerts. We use independent reliable mail servers, and we will help your IT support with settings to ensure that your tracking alerts appear where your customers want them: in their inboxes.
Branded text alerts
Use for some important delivery stages.
Ad hoc text messages
Send an ad hoc text message to intervene with a problem delivery.
ParcelSpace customer offering
Customers will be very impressed to receive tracking alerts directly in the ParcelSpace website or apps.
Customers choose tracking frequency
Through ParcelSpace, your customers can control their alerts from you, which they will appreciate.
eNotes with ParcelSpace
Optionally customers can also send eNote direct messages to you through ParcelSpace, to further enhance customer relationships.
Use the retailer dashboard for an overview of your open customer deliveries, particularly those which are late. Identify exceptions and late deliveries, and intervene where appropriate, so that you can provide a personal service when people need it and win repeat business.
|Website tracking in customer account||✓||✓||Drive customers back to your website
Customers appreciate being able to track their deliveries
Link to ParcelSpace customer offering
|'White label' website tracking||✓||Unified presentation|
|Email tracking alerts|
|Email tracking alerts||✓ *||✓||Increased customer satisfaction with delivery process
Link to ParcelSpace customer offering
|Customisable 'white label' tracking alerts||✓ *||✓||Unified presentation (including sending from your domain)|
|Default and alternative alert preferences||✓ *||✓||Flexible service across different carriers|
|ParcelSpace customer offering||Customer can override alert frequency||✓||✓||Customers appreciate control|
|Automatic entry of deliveries||✓||✓||Exceeds customer expectations|
|App and website platforms||✓||✓||Flexible alerting platforms|
|eNote direct messaging||✓||✓||Enhanced customer relationships|
|Text tracking alerts|
|Branded text tracking alerts||✓ *||✓||Increased customer satisfaction with delivery process
|Ad hoc text messages|
|Branded texts from the website||✓||✓||Turn delivery problems into positive contact opportunities|
|Dashboard overview of delivery activity||✓||✓||Maintain oversight of your customer deliveries across carriers|
|Deliveries review page
Configurable late deliveries setting
|✓||✓||Identify exceptions and late deliveries, and intervene|
|Orders review page||✓||✓||View orders with tracking information|
|Role-based user accounts||✓||✓||Can be used by a team, with management control|
|API key||✓||✓||Direct connection to ecommerce system|
*Free option – 100 email alerts in a 30 day period
Please contact us to trial our retailer solutions or to arrange an online demonstration.