Everyone has a delivery story and 47% of us have had delivery issues in the last 12 months (YouGov, April 2015). It's not that every delivery is a problem; it's just that some of them are.
Tell us your delivery stories and issues. We've set up some Google forms to explore whether we can help you resolve issues or bring about future delivery improvements, as an independent service.
We are passionate about improving delivery, so we are interested in your delivery stories.
We may share them anonymously with the delivery company and we may contact you. Some good may come.
Estimated time to complete: 2 minutes
These are more significant incidents, for which you can give us more information. Perhaps you feel strongly about what happened, and think the retailer or delivery partner should know about it, but you don't want to make a formal claim. In other cases, you have suffered financial loss, and you have not been able to resolve things satisfactorily yourself.
We may be able to provide you with a quicker resolution than some other means.
Required: the delivery tracking number
Estimated time to complete: 5 minutes