These website terms and conditions (the "Terms and Conditions") are issued by ParcelSpace Ltd (formerly Parcel Delivery Research Ltd) (registered number: 7233594) whose registered office is at 23A Moreton Terrace, London SW1V 2NS ("we", "us", "our", "ParcelSpace", the "Company"). The Company's VAT Registration Number is GB991246107.

The Terms and Conditions apply to the contents of the website under the domain name (including any subsequent website address which may replace it or any website address owned by the company to which users are forwarded from this domain name) (the "Website") and to any correspondence by e-mail between us and you. Please read the Terms and Conditions carefully before using the Website. Viewing a page of this Website will constitute your acceptance of the latest version of the Terms and Conditions posted on the Website. If you do not accept the Terms and Conditions, please do not use the Website.

We may revise the Terms and Conditions at any time by updating this posting. It is good practice for you to check the Website from time to time to review the then current Terms and Conditions.

Terms of Service: If you have been invited to use the tracking service ("Tracking Service"), your agreement with us will include terms of service (the "Terms of Service"), in addition to the Terms and Conditions. You agree to the latest version of the Terms of Service when you sign into the Tracking Service, from where they are available to view. If there is any contradiction between the Terms of Service and the Terms and Conditions, then the Terms of Service shall take precedence in relation to the Tracking Service.

Use of the website

You are permitted to print and download extracts from the Website for your own use on the following basis:

  • no documents or related graphics on the Website are modified in any way;
  • no graphics on the Website are used separately from accompanying text; and
  • our intellectual property notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright, trade marks and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of the Terms and Conditions, any use of extracts or derivative works from the Website other than in accordance with the preceding paragraph for any purpose is prohibited. If you breach any of the terms in the Terms and Conditions, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.

Subject to the permission above, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

Any rights not expressly granted in the Terms and Conditions are reserved.

Website access

While we endeavour to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

Visitor material and conduct

Other than personally identifiable information, which is covered under our Privacy Notice, and tracking numbers, which are covered in the next paragraph, any material you transmit to or post to the Website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You must confirm that tracking numbers you enter (either in our Tracking Service, our survey, our contact page or submitted as examples for us to improve our systems) are for parcels for which you are, or are acting on behalf of, the sender, the recipient or someone properly involved in the delivery process. We only use tracking numbers entered to provide you with tracking movements of your parcels, to validate for survey responses or for system improvement and we will not share this information. Whilst these are our general terms for the use of tracking numbers, we have listed terms specifically relating to tracking which some carriers impose on the use of their tracking systems in paragraph 5 of our Terms of Service.

You are prohibited from posting or transmitting to or from the Website any material:

  • that is abusive, obscene, defamatory or the content of which is otherwise undesirable; or
  • for which you have not obtained all necessary licences and/or approvals; or
  • which is illegal or in breach of any person's rights; or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the last two paragraphs.

Links to and from other websites

Links to third party websites from the Website may be provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk and we shall have no liability to you for any failure on the part of the operator of the linked website or any of its suppliers to fulfil any obligation owed to you or for any defective or deficient product or service any of them might supply to you.

If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the size or appearance of our logo;
  • you do not in any way imply that we are endorsing any products or services other than our own;
  • you do not misrepresent your relationship with us nor present any other false information about us;
  • you do not otherwise use any of our trade marks displayed on the Website without our express written permission;
  • you do not link from a website that is not owned by you; and
  • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in the preceding paragraph for breach of the Terms and Conditions and to take any action we deem appropriate. You shall fully indemnify us for any loss or damage we suffer for breach of that paragraph.


While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.

The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for the Terms and Conditions might have effect in relation to the Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

Nothing in the Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Privacy Notice

If you sign into our Website or contact us, we assume that you are comfortable with our processes to use and safeguard your personal data as described in our Privacy Notice.

Governing law and jurisdiction

The Terms and Conditions shall be governed by and construed in accordance with English law. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.


If any part of the Terms and Conditions are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected.

The Terms and Conditions and, if applicable, the Terms of Service, constitute the entire agreement between you and us with respect to the subject matter hereof and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter. Any changes to the Terms and Conditions or the Terms of Service other than as posted on our Website must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do. You confirm that, in agreeing to accept the Terms and Conditions and the Terms of Service, you have not relied on any representation save insofar as the same has expressly been made a term of the Terms and Conditions or the Terms of Service and you agree that you have no other remedy in respect of any representation. Your Statutory Rights are not affected by the Terms and Conditions or the Terms of Service. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Terms and Conditions or the Terms of Service.

Revision: 3.12
Updated: 8.7.2018